Monitored Alarm Systems

TalkTalk

regulator Ofcom gives up mid-November to answer charges of "persistent" silent calls, when you could be fined up to £ 2,000,000

TalkTalk

was rebuked by regulator Ofcom and threatened with a fine of up to £ 2 million to the plague silent calls to customers earlier this year.

silent calls are caused by automated systems known as the numbering used in call centers to generate and try to connect calls.

If there is not enough call center agents available to handle all calls correctly connected, the person at the other end of the line is greeted with a silent call.

Ofcom rules state that the call centers using markers should play an information message if the call is abandoned to avoid the call is disconnected, but that does not always happen.

Ofcom said its research had given "reasonable grounds" to believe that in February and March of this year has continued TalkTalk silent calls to its customers.

TalkTalk said the calls were silenced a South African company and a sales agency based in Britain, worked with earlier this year. In a statement, said: "Talk Talk is no longer with these agencies selling and if Ofcom imposed a financial penalty, we will recover this amount from a third party."

Ofcom has fought in the silent calls, threatening both npower and homeserver with fines of £ 2 million pounds in July.